Terms and Conditions

Effective Date: 01.01.2026

By using our website and services, you agree to the following Terms & Conditions. Please read them carefully.

 

1. General Information

We provide tours, transfers, chauffeur services, and custom travel arrangements in Jordan. Our services are designed to provide safe, enjoyable, and professional experiences.

By booking or using our services, you confirm that you are legally capable of entering into a contract and agree to abide by these terms.

 

2. Booking and Payments

  1. All bookings must be confirmed through our website, contact form, email, or authorized channels.
  2. Payments are made to Beyond Travel Jordan via one of the following methods:
    • Online payment via credit card
    • Bank transfer
    • PayPal
  3. Additional fees may apply depending on the payment method used and the bank’s policy.
  4. Prices are subject to change without prior notice; confirmed bookings are protected at the agreed price.
  5. For group bookings or custom trips, a deposit may be required to secure the reservation.

 

3. Cancellation & Refund Policy

  1. Cancellation policies vary depending on the service (tours, transfers, chauffeur services, or custom trips). Details are provided at the time of booking.
  2. Refunds will be processed according to the policy stated at the time of booking.
  3. We reserves the right to cancel a booking due to safety concerns, weather, or other unforeseen circumstances. In such cases, alternative arrangements or full refunds will be offered.

 

4. Changes to Services

  1. We reserves the right to modify itineraries, routes, or service details for operational or safety reasons.
  2. We will notify customers of significant changes and strive to provide suitable alternatives whenever possible.

 

5. Customer Responsibilities

  1. Customers are responsible for providing accurate personal information, travel documents, and special requirements at the time of booking.
  2. Travelers must comply with local laws and regulations while using our services.
  3. We are not responsible for personal belongings lost or damaged during travel.

 

6. Liability

  1. We act as a facilitator of travel services and is not directly responsible for third-party service providers (hotels, tour guides, transport companies).
  2. While we strive for high-quality service, we cannot be held liable for delays, accidents, or incidents outside our control.

 

7. Force Majeure

We are not responsible for events beyond our control, including natural disasters, government restrictions, strikes, pandemics, or other circumstances that may affect travel plans. In such cases, we will provide guidance and alternatives where possible but cannot guarantee full service.

 

8. Travel Insurance

Customers are strongly advised to obtain adequate travel and health insurance before traveling. We are not responsible for medical expenses, personal accidents, or loss of property.

 

9. Minimum Age / Supervision

Travelers under 18 must be accompanied by a parent or guardian. We cannot be held responsible for unaccompanied minors.

 

10. Health & Safety

Customers must inform us of any medical conditions, allergies, or special requirements prior to booking. Participation in tours or activities is at the traveler’s own risk.

 

11. Complaints & Feedback

  1. Any complaints, concerns, or feedback regarding services provided by us, should be reported as soon as possible. Prompt reporting allows us to investigate and resolve the issue effectively.
  2. Customers can submit complaints via email, phone, WhatsApp, or the contact form on our website.
  3. We will either address complaints directly upon receipt or acknowledge them within 48 hours, providing an estimated timeline for resolution if immediate action is not possible.
  4. We strive to resolve complaints promptly and fairly, keeping the customer informed throughout the process.
  5. If a complaint cannot be resolved to the customer’s satisfaction, it may be escalated to senior management for review.
  6. Complaints must be made in good faith, and we reserves the right to reject claims that are fraudulent, abusive, or outside the scope of our services.
  7. Customers are encouraged to provide all relevant details, including booking information, dates, and descriptions of the issue, to facilitate resolution.
  8. We values customer feedback and may use it to improve services, safety standards, and customer experience.

 

12. Intellectual Property

All content on the platform, including text, images, videos, and logos, is protected by copyright and may not be reproduced without permission.

 

13. Privacy & Data Protection

By using our platform, you agree to our Privacy Policy, which explains how we collect, store, and use your personal data.

 

14. Governing Law

These Terms & Conditions are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes arising from the use of our services will be resolved under Jordanian law.